Your team
Alice holds a Bachelor’s degree in English, Creative Writing with a minor in Digital Media from the University of Central Florida and she has taken numerous courses at The Stone and Tile School.
Alice Dean
Technical Writer
Craig has been working in the advertising/design industry for 25 years, holding a degree in graphic design from Mississippi College.
Craig Fleck
Creative Director
Dean McArthur combines stone and tile restoration expertise with strategic business management experience. As a principal in Certified Stone Professionals in Buffalo, NY, he has decades of experience in the art of problem solving and restoring natural stone.
Dean McArthur
Technical Advisor
Debbie's professional background and formal education in visual communications, and graduate studies in interactive multimedia and internet marketing were intrinsic to the concept and vision of SurpHaces.
Deborah Shaw-Nelson
Founder / CEO
As our Partner Manager, Doug functions as a liaison between Partners and our Creative / Technical team. He is the first point of contact and the one that makes sure our Partners’ needs are addressed.
Doug Smith
Partner Manager
Fred, aka “Dr. Fred” is known worldwide and is regarded as the foremost expert on natural stone and tile.
Fred Hueston
Chief Technical Director
Jai lives, eats, and breathes Pay-Per-Click advertising. He is Google Certified, stays current on this highly specialized area of expertise, and is analytics and results driven.
Jai Nelson
Google Certified PPC Specialist
With a passion for digital media and video production and expertise in motion graphics, Joshua is an amazing asset to the SurpHaces team and PRO Partners. His education and experience in business, personnel, and project...
Joshua Nolette
Video/Multimedia Producer
Joyce is the Founder and President of Personal Touch Service Solutions. She began as an owner-operator, cleaning carpets and providing janitorial services in schools in 1989.
Joyce Harris
Technical Advisor
Pam is a people person with a warm, welcoming personality, who strengthens the SurpHaces team with her attention to detail in everything she does from running reports to fielding phone calls and providing PRO Partner support.
Pam Smith
Administrative Support
Curious and always eager to grow professionally, Payal stays on top of the latest industry developments and concepts, continually coming up with new ways to incorporate them into our services.
Payal Jain
Web and Social Media Master