"A professional resource and support organization for quality surface care pros and their customers"
SOLID TRAINING
For The Surface Care Industry
Success starts with staying on top of your game! Students from across the country and around the globe look to the SurpHaces Learning Institute to learn the art, science and business of stone, tile, metal, and other surface restoration and maintenance. What can they expect? Extraordinary instructors, thoughtfully planned out course outlines, and tremendous resources all designed to best prepare and launch the student for maximized success.
- Courses you can take without leaving home
- Learning Lab for hands-on practice
- Tremendous support and resources
Benefits of being
a PRO Partner
Six Pillars of Success. You will find two common threads woven into every one of the benefits of being a PRO Partner. The first is each benefit is designed to drive one or more of what we consider to be six fundamental pillars of success for any surface care business in today’s business environment. Secondly, you will find that every benefit is strategically designed to work in an interconnected and interdependent fashion—each benefit drives and reinforces the others.
1. Staying on Top of Your Game
Continual learning and staying informed and current is essential to healthy growth.
2. Having a Strong
Web Presence
3. Cultivating Your Customer Base
4. Driving Your Brand
in Your Marketplace
Driving your brand and professional image in your marketplace is a key for a successful marketing strategy.
5. Building Your Referral Network
6. Watching Your Bottom Line
A healthy bottom line is achieved not just by increasing revenues, but also by decreasing costs where you can.
Our PRO Partners
Our PRO Partners are companies that specialize in the art and science of surfaces, from specification to installation, restoration to protection, to specialty solutions. Their services include…
Custom Fabrication & Installation
Stone Restoration & Maintenance
Tile & Grout Cleaning & Sealing
Concrete polishing
Metal restoration & protection
Inspection and Troubleshooting
Carpet and Interior Textile Cleaning
Wood Surface Specialist
VCT & LVT Maintenance
What PRO Partners say
SurpHaces has gone above and beyond to custom design, launch and manage an amazing website and web presence for my company that exceeded all my expectations. They truly understand my business and have designed a program to position us for success.
If you are in the stone and tile business and are wondering if being a Partner is something you should do, run—don’t walk—to sign up before someone else grabs your spot.
Excellent experience and reasonable on pricing. Probably the first time I ever didn’t have to request revisions. And only took a few days. Completely satisfied.
The discussion group is a tremendous Partner benefit. Having the ability to ask advice, share ideas, provide input, and inquire with others who have unique and additional experience in the industry provides a tool that is invaluable.
I get a lot of business as a result of being a Partner. The support is incredible!
Excellent being affiliated with you guys!!!
I would like to express my sincere gratitude for the work you and your crew have done for me and my company. Signing to be a partner, I would never, ever expect such a good service and astonishing results for as little money as the membership is.
You exceeded my expectations. I am very happy with you and your staff. Thank you very much. I am very pleased... Thank you. Damn, I’m happy.
If anyone is interested in being a Partner, have them talk to me. I'll be happy to tell them how much it has helped us.
Why be a PRO Partner?
"Sometimes it really pays to have an unfair advantage." --Deborah Nelson
FREQUENTLY ASKED QUESTIONS
Here are some of our most frequently asked questions and answers. Click a question below to view the answer.
Refer to the Partner Benefits Brochure. There is a handy Quick Reference checklist at the very beginning and the details follow in the subsequent pages.
You’ll find that our fees are surprisingly low. Refer to our Partner Benefits Brochure for the fees and rates or give us a call.
No. We believe if your are benefiting from being a PRO Partner, we don’t need to hold you hostage to any term contract.
Yes. It’s actually a very valued benefit of being a Partner. We want all of our Partners to have strong presence in their local markets. In order to achieve this, we must limit how many Partners we can take in any market area. You can learn more about this in our Partner Benefits Brochure.
We structured our market areas pretty much by the Nielsen Media Markets. Refer to the Partner Benefits Brochure to learn more about Market Slots.
Some people liken the support to that of a franchise, but we are not. All Partners have their own autonomy. We do have standards that all Partners must pledge to honor though.
Surphaces.com is where consumers go to find surface care solutions including referrals to our SurpHace Care PRO Partners when they need professional services.
Backstage.surphaces.com is your support site. it is where you, the floor and surface services care provider, can find resources, news and events, training, and support opportunities, and to learn more about the benefits of being a PRO Partner.
Your core support team
Deborah Nelson
Fred Hueston
Payal Jain
Alice Dean
Doug Smith
Emmanuel Alvirde
Sharon Koehler
James Gonzalez
Jai Nelson
Pam Smith
Dean McArthur
News & updates
With the huge increase in eLearning, the question remains, can stone restoration be taught via web-based training as effectively as with traditional face-to-face hands-on training?
Listen and call in LIVE every Wednesday from 6 – 7 pm (Eastern) as Dr. Fred discusses topics of interest to stone and tile pros. Login to the live show or access archives.