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IT ALL STARTS HERE
A Wealth of Unparalleled Support
and Resources
PARTNER BENEFITS OVERVIEW Watch The Video
*Click here to open full Partner Benefits Manual.

About being
a PRO Partner

You offer outstanding services and maintain a stellar professional reputation. We support you and drive business to you. It’s pretty much that simple.

Read more

Training and
Support

One of the most appreciated benefits of being a Partner.

Business Generating Solutions

From marketing resources to driving leads to you.

Proprietary Resources

Incredible resources available exclusively to PRO Partners.

Our PRO Partners

Our PRO Partners are companies that specialize in the art and science of surfaces, from specification to installation, restoration to protection, to specialty solutions. Their services include…

Custom Fabrication & Installation

Stone Restoration and Maintenance

Stone Restoration and Maintenance

Tile and Grout Cleaning and Sealing

Tile & Grout Cleaning & Sealing

Concrete Polishing

Concrete polishing

Metal Restoration

Metal restoration & protection

Stone and Tile Inspection and Troubleshooting

Inspection and Troubleshooting

360
Excel
Atlantic
Elite
Remedy
American
Artistic
BeyondStone
Rockland
Stoneshine

FREQUENTLY ASKED QUESTIONS

Here are some of our most frequently asked questions and answers. Click a question below to view the answer. 

Refer to the Partner Benefits Brochure. There is a handy Quick Reference checklist at the very beginning and the details follow in the subsequent pages.
You’ll find that our fees are surprisingly low. Refer to our Partner Benefits Brochure for the fees and rates or give us a call.

No. We believe if your are benefiting from being a PRO Partner, we don’t need to hold you hostage to any term contract. 

Yes. It’s actually a very valued benefit of being a Partner. We want all of our Partners to have strong presence in their local markets. In order to achieve this, we must limit how many Partners we can take in any market area. You can learn more about this in our Partner Benefits Brochure.

We structured our market areas pretty much by the Nielsen Media Markets. Refer to the Partner Benefits Brochure to learn more about Market Slots.

Some people liken the support to that of a franchise, but we are not. All Partners have their own autonomy. We do have standards that all Partners must pledge to honor though.

Your team

Debbie's professional background and formal education in visual communications, and graduate studies in interactive multimedia and internet marketing were intrinsic to the concept and vision of SurpHaces.
Deborah Shaw-Nelson
Founder / CEO
Doug excels at building fruitful relationships and has a significant role in the development and management of SurpHaces’ GSM program and services.
Doug Nelson
President
Alice holds a Bachelor’s degree in English, Creative Writing with a minor in Digital Media from the University of Central Florida and she has taken numerous courses at The Stone and Tile School.
Alice Dean
Technical Writer
Craig has been working in the advertising/design industry for 25 years, holding a degree in graphic design from Mississippi College.
Craig Fleck
Creative Director
Fred, aka “Dr. Fred” is known worldwide and is regarded as the foremost expert on natural stone and tile.
Fred Hueston
Chief Technical Director
Curious and always eager to grow professionally, Payal stays on top of the latest industry developments and concepts, continually coming up with new ways to incorporate them into our services.
Payal Jain
Web and Social Media Master
Saurav has a Master’s degree in Computer Science and brings his expertise in the field of mobile and web development to SurpHaces and our PRO Partners.
Saurav Jain
Senior Software Engineer/ Developer
Jai lives, eats, and breathes Pay-Per-Click advertising. He is Google Certified, stays current on this highly specialized area of expertise, and is analytics and results driven.
Jai Nelson
Google Certified PPC Specialist
As our Partner Manager, Doug functions as a liaison between Partners and our Creative / Technical team. He is the first point of contact and the one that makes sure our Partners’ needs are addressed.
Doug Smith
Partner Manager
Pam is a people person with a warm, welcoming personality, who strengthens the SurpHaces team with her attention to detail in everything she does from running reports to fielding phone calls and providing PRO Partner support.
Pam Smith
Administrative Support
Joyce is the Founder and President of Personal Touch Service Solutions. She began as an owner-operator, cleaning carpets and providing janitorial services in schools in 1989.
Joyce Harris
Technical Advisor
Dean McArthur combines stone and tile restoration expertise with strategic business management experience. As a principal in Certified Stone Professionals in Buffalo, NY, he has decades of experience in the art of problem solving and restoring natural stone.
Dean McArthur
Technical Advisor

What PRO Partners say

View All
FabraCleen Iogo
Brian Kornet
Fabra-Cleen

If you are in the stone and tile business and are wondering if being a Partner is something you should do, run—don’t walk—to sign up before someone else grabs your spot.

1stFloorSurfaceCare
Scott Odom
1st Floor Surface Care

Excellent experience and reasonable on pricing. Probably the first time I ever didn’t have to request revisions. And only took a few days. Completely satisfied.

Gold Standard Floor Care
Blain Haeg
Gold Standard Floor Care

The discussion group is a tremendous Partner benefit. Having the ability to ask advice, share ideas, provide input, and inquire with others who have unique and additional experience in the industry provides a tool that is invaluable.

Restoration Stoneworks
Roger Konarski
Restoration Stoneworks

I get a lot of business as a result of being a Partner. The support is incredible!

Set in Stone Logo
David Aardema
Set in Stone Restoration

Excellent being affiliated with you guys!!!

Bio Tile and Grout
Adam Bartos
BiO Tile & Grout Restoration, LLC

I would like to express my sincere gratitude for the work you and your crew have done for me and my company. Signing to be a partner, I would never, ever expect such a good service and astonishing results for as little money as the membership is.

LaCasse Stone and Tile, Palm Beach, FL
Steven LaCasse
LaCasse Stone and Tile

You exceeded my expectations. I am very happy with you and your staff. Thank you very much. I am very pleased... Thank you. Damn, I’m happy.

Classic Marble Restoration
Carl Staples
Classic Marble & Stone Restoration

If anyone is interested in being a Partner, have them talk to me. I'll be happy to tell them how much it has helped us.

"Opportunities don't happen. You create them." -- Chris Grosser

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