SurpHaces Backstage

IT ALL STARTS HERE

A Wealth of Unparalleled Support
and Resources

PARTNER BENEFITS OVERVIEW Watch The Video

*Click here to open full Partner Benefits Manual.

About being
a PRO Partner

You offer outstanding services and maintain a stellar professional reputation. We support you and drive business to you. It’s pretty much that simple.

Training and
Support

One of the most appreciated benefits of being a Partner.

Business Generating Solutions

From marketing resources to driving leads to you.

Proprietary Resources

Incredible resources available exclusively to PRO Partners.

Our PRO Partners

Our PRO Partners are companies that specialize in the art and science of surfaces, from specification to installation, restoration to protection, to specialty solutions. Their services include…

Custom Fabrication & Installation

Stone Restoration and Maintenance

Tile & Grout Cleaning & Sealing

Concrete polishing

Metal restoration & protection

Inspection and Troubleshooting

Carpet and Interior Textile Cleaning

Wood Surface Specialist

VCT & LVT Maintenance

FREQUENTLY ASKED QUESTIONS

Here are some of our most frequently asked questions and answers. Click a question below to view the answer.

Where can I find a checklist of benefits?

Refer to the Partner Benefits Brochure. There is a handy Quick Reference checklist at the very beginning and the details follow in the subsequent pages.

How much does it cost?

You’ll find that our fees are surprisingly low. Refer to our Partner Benefits Brochure for the fees and rates or give us a call.

Am I locked into a term contract?

No. We believe if your are benefiting from being a PRO Partner, we don’t need to hold you hostage to any term contract.

Is there a limit to the number of Partners in a market?

Yes. It’s actually a very valued benefit of being a Partner. We want all of our Partners to have strong presence in their local markets. In order to achieve this, we must limit how many Partners we can take in any market area. You can learn more about this in our Partner Benefits Brochure.

How are your markets areas determined?

We structured our market areas pretty much by the Nielsen Media Markets. Refer to the Partner Benefits Brochure to learn more about Market Slots.

Is this a franchise?

Some people liken the support to that of a franchise, but we are not. All Partners have their own autonomy. We do have standards that all Partners must pledge to honor though.

Your team

Joshua Nolette

Debbie's professional background and formal education in visual communications, and graduate studies in interactive multimedia and internet marketing were intrinsic to the concept and vision of SurpHaces.

Deborah Shaw-Nelson

Founder / CEO

Doug excels at building fruitful relationships and has a significant role in the development and management of SurpHaces’ GSM program and services.

Doug Nelson

President

Alice holds a Bachelor’s degree in English, Creative Writing with a minor in Digital Media from the University of Central Florida and she has taken numerous courses at The Stone and Tile School.

Alice Dean

Technical Writer

Craig has been working in the advertising/design industry for 25 years, holding a degree in graphic design from Mississippi College.

Craig Fleck

Creative Director

Fred, aka “Dr. Fred” is known worldwide and is regarded as the foremost expert on natural stone and tile.

Fred Hueston

Chief Technical Director

Curious and always eager to grow professionally, Payal stays on top of the latest industry developments and concepts, continually coming up with new ways to incorporate them into our services.

Payal Jain

Web and Social Media Master

Saurav has a Master’s degree in Computer Science and brings his expertise in the field of mobile and web development to SurpHaces and our PRO Partners.

Saurav Jain

Senior Software Engineer/ Developer

Jai lives, eats, and breathes Pay-Per-Click advertising. He is Google Certified, stays current on this highly specialized area of expertise, and is analytics and results driven.

Jai Nelson

Google Certified PPC Specialist

As our Partner Manager, Doug functions as a liaison between Partners and our Creative / Technical team. He is the first point of contact and the one that makes sure our Partners’ needs are addressed.

Doug Smith

Partner Manager

Pam is a people person with a warm, welcoming personality, who strengthens the SurpHaces team with her attention to detail in everything she does from running reports to fielding phone calls and providing PRO Partner support.

Pam Smith

Administrative Support

Joyce is the Founder and President of Personal Touch Service Solutions. She began as an owner-operator, cleaning carpets and providing janitorial services in schools in 1989.

Joyce Harris

Technical Advisor

Dean McArthur combines stone and tile restoration expertise with strategic business management experience. As a principal in Certified Stone Professionals in Buffalo, NY, he has decades of experience in the art of problem solving and restoring natural stone.

Dean McArthur

Technical Advisor

What PRO Partners say

Brian Kornet

Fabra-Cleen

If you are in the stone and tile business and are wondering if being a Partner is something you should do, run—don’t walk—to sign up before someone else grabs your spot.

Scott Odom

1st Floor Surface Care

Excellent experience and reasonable on pricing. Probably the first time I ever didn’t have to request revisions. And only took a few days. Completely satisfied.

Blain Haeg

Gold Standard Floor Care

The discussion group is a tremendous Partner benefit. Having the ability to ask advice, share ideas, provide input, and inquire with others who have unique and additional experience in the industry provides a tool that is invaluable.

Roger Konarski

Restoration Stoneworks

I get a lot of business as a result of being a Partner. The support is incredible!

David Aardema

Set in Stone Restoration

Excellent being affiliated with you guys!!!

Adam Bartos

BiO Tile & Grout Restoration, LLC

I would like to express my sincere gratitude for the work you and your crew have done for me and my company. Signing to be a partner, I would never, ever expect such a good service and astonishing results for as little money as the membership is.

Steven LaCasse

LaCasse Stone and Tile

You exceeded my expectations. I am very happy with you and your staff. Thank you very much. I am very pleased... Thank you. Damn, I’m happy.

Carl Staples

Classic Marble & Stone Restoration

If anyone is interested in being a Partner, have them talk to me. I'll be happy to tell them how much it has helped us.

"Opportunities don't happen. You create them." -- Chris Grosser

For your information

Fred Hueston's Radio show

Listen and call in LIVE every Wednesday from 6 – 7 pm (Eastern) as Dr. Fred discusses topics of interest to stone and tile pros. Login to live show or access archives: https://www.blogtalkradio.com/drfred

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